Refund and Returns Policy

At satterfield.store, we are committed to providing our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help you through our refund and returns policy. Please read the terms below carefully to understand the process and requirements.

30-Day Returns

The item must be in its original condition, unused, unwashed, and with all tags attached.

Returns must be made within 30 days of receipt.

Returns Process

To request a return, please email us at support@satterfield and provide your order number, product information, and reason for return.

Once your request is approved, we will provide instructions on how to return the item.

The customer is responsible for the shipping costs of the return, unless the item is defective on our part.

Refunds

Once we receive and inspect your returned item, we will notify you via email of the refund status.

If the item is eligible for a refund, we will refund your original method of payment within 7-10 business days.

Please note that the original shipping charges are non-refundable.

Defective/Incorrect Item

Customer satisfaction is our goal at satterfield.store. Please contact our Customer Support team at [email protected] for assistance.

Cancel/Edit Order

To cancel or edit an order, please contact us at [email protected] within 24 hours of placing your order so we can attempt to stop the order before shipping. Please provide your order number for faster assistance.

Contact Us

If you have any questions about our refund and returns policy, please contact us at:

Adress: 43 Lake Ridge Dr, Marlborough, CT 06447, US

Email: [email protected]

Working hours: Mon – Fri | 8:AM – 6:PM (EST)